MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Are Imaging films (X-Rays, MRIs, CT Scans, etc.) available in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
When should I expect to see my provider’s notes?
What if I want to make a change to something in my doctor’s note?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
What is the OpenNotes feature in MyChart?
Technical Questions
How is MyChart secure?
Is MyChart compatible with all browsers?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • View your health summary from the MyChart electronic health record
  • View test results
  • Read your provider's notes
  • Access trusted health information resources
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code after an inpatient or outpatient visit to a Samaritan provider or facility. This code will enable you to log in and create your own username and password. You may also request an activation code from the MyChart sign-in page by clicking the blue "I Need an Activation Code" button.

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Who do I contact if I have further questions?

You may e-mail us at MyChart@SamHealth.org, or you can call our MyChart Patient Support Line at (541) 768-5765 or toll-free at (855) 635-8304.

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When can I see my test results in MyChart?

Test results from a hospital stay are available in MyChart within 36 hours of discharge. Results from tests performed during a clinic visit are available within four business days of being processed. Many tests take just a day or two to process, but a few can take several days and some even several weeks. Please note: Physician interpretations or explanations of test results (known as pathology reports) are not included in MyChart.

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Are Imaging films (X-Rays, MRIs, CT Scans, etc.) available in MyChart?

Imaging films are not available in MyChart. Imaging results (your provider's narratives and impressions) are available in MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. You can request updates to your medications and allergies directly via MyChart.

  • To update your medication list: Select the Health icon, and click on Medications. You may request to have a medication removed by hovering over it and clicking the red Remove button that appears in the bottom right corner of the medication box. To request a medication to be added to your list, scroll to the the bottom of the page and click "Add a medication".
  • To update your allergies: Select the Health icon, and click on Allergies. You may request to have an allergy removed by hovering over it and clicking the red Remove button that appears in the bottom right corner of the allergy box. To request an addition to your allergy list, scroll to the bottom of the page and click "Add an Allergy".

To request updates to other information in your electronic medical record, you will need to fill out a Patient Request for Amendment of Medical Record.

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If I send a message to my doctor, when can I expect a reply?

You will generally receive an answer within two business days. Please note that MyChart should not be used for urgent situations. Please contact your health care provider's office if the situation requires immediate attention or dial 911 if it is an emergency.

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When should I expect to see my provider's notes?

Your provider's note will be released after it is completed by your doctor. Most doctors take a couple of days to finish their notes.

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What if I want to make a change to something in my doctor’s note?

We all know communication can be tough. If you think your doctor got something wrong, please tell us. To request a change to your medical record, you will need to fill out a Patient Request for Amendment of Medical Record.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member.

  • Pediatric Proxy Access: Pediatric proxy access for MyChart allows a parent or guardian to securely access the MyChart record of a pediatric patient who is under the age of 13. Access is obtained by visiting your pediatric patient's clinic and requesting proxy access. Pediatric proxy access is automatically terminated on the child's 13th birthday, at which time the adolescent may obtain their own MyChart account. Once the adolescent has his/her own account, he or she can request their parent/guardian to be added as proxy, if they so desire.
         Please note that provider notes are not available via MyChart for patients ages 13 - 17.
  • Adult Proxy Access: Adult proxy access for MyChart allows you to securely access the MyChart record of a patient who is 18 years of age or older. In order to obtain access, the adult patient must visit their clinic in person and request you to be added as a proxy. The proxy's access is terminated when the patient makes a written or online request to terminate access, an expiration date specified by the patient is reached, or the patient revokes access from within their MyChart account.
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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and communication about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at (541) 768-5765 or toll-free at (855) 635-8304 to request a new, secure password. You may also click the Forgot Password link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at (541) 768-5765 or toll-free at (855) 635-8304 and after we verify your information, a new code will be provided to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart, click the Settings icon and select the appropriate option.

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What is the OpenNotes feature in MyChart?

OpenNotes gives patients 18 and over access to their health care providers' notes following their clinic visits. With OpenNotes, you can become an even more informed member of your health care team. OpenNotes can help:

  • Make care more efficient
  • Improve communication
  • You be more involved with your health care team
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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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Is MyChart compatible with all browsers?

MyChart has been targeted to work with the following browsers:

  • Internet Explorer 10.0
  • Internet Explorer 9.0 (standards mode and IE8 compatibility mode)
  • Internet Explorer 8.0 (standards mode only)
  • Mozilla Firefox 13.x and above
  • Safari 5.x on Mac/Windows
  • Google Chrome 20.x and above
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    What is your Privacy Policy?

    We use the latest security practices and safeguards to protect your health care information. MyChart is password-protected and delivered via an encrypted connection (128-bit SSL encryption technology with no caching). You can read our privacy policy and statement of security at http://www.samhealth.org/aboutus/Pages/patientprivacy.aspx.

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    I was logged out of MyChart, what happened?

    We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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    What do I need to use MyChart?

    You need access to a computer connected to the Internet and an up-to-date browser.

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    My activation code does not work, what should I do?

    For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@SamHealth.org or call our MyChart Patient Support Line at (541) 768-5765 or toll-free at (855) 635-8304.

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